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- FAQs -

Frequently

Asked

training

Questions

Our courses are designed for anyone who needs first aid, sports trauma or vaccination training, including healthcare professionals, athletes, and individuals in any workplace setting. Whether you’re a medical professional looking to enhance your skills, a coach or sports person wanting to improve safety on the field, or an employee in need of workplace-specific training, our courses are tailored to meet a wide range of needs.

Our courses are held either on-site at your workplace or at an agreed-upon local venue. We can tailor the location based on your preferences and the needs of the training participants. Please let us know your preferred location, and we’ll work to accommodate it.
Yes, our courses are accredited. We offer a range of medical training programs, including Basic Life Support (BLS), Intermediate Life Support (ILS), Sports Trauma, Emergency First Aid at Work (EFAW), and Vaccination courses, all of which are certified by CPD Accreditation. This ensures that the training you receive meets the required standards for professional development and can be used to earn CPD points towards your continuing education.
Yes, we offer bespoke courses tailored to suit the unique needs of your workplace and specific training requirements. Our courses can be customised to address the specific challenges and goals of your team, ensuring that the training is both relevant and effective. Get in touch with us for more information, and we’ll be happy to discuss how we can design a program that aligns with your organisation’s needs.
Our bespoke courses are not accredited. However, our five core courses are accredited and meet the required standards for professional development and certification. If you’re looking for accredited training, we recommend exploring those core offerings, but we can also tailor bespoke courses to fit specific needs within your organisation. Please feel free to reach out if you have any further questions or would like more details.
What if I need extra support for the course? If you need extra support for the course we are happy to provide assistance, the key thing to remember is that you inform us prior to the course. This gives us time to make arrangements and ensure that we can accommodate your needs effectively.

Ask a medical question:

Training in Wales

Medical training in Wales combines hands-on clinical experience with cutting-edge research. Trainees benefit from diverse healthcare settings across vibrant Welsh communities.

Identify

Your Needs:

Here are a few steps you might want to consider:

  • Identify Your Needs: Before reaching out, take some time to clearly identify what kind of support you need. For example, do you need an interpreter, more time for exams, additional resources or materials, help with certain course content, or accommodations for physical or learning challenges?
  • Reach Out Early: Contact us as soon as possible, explaining your situation and outlining the support you’re requesting. The earlier you inform us, the better we’ll be able to assist you.
  • Document Your Request: It might be helpful to have your request in writing, via email. This can help avoid any misunderstandings.
  • Follow Up: If you don’t hear back within a reasonable timeframe, be sure to follow up to confirm that we’ve received your request and can provide the necessary support.

Do you offer refresher training?

Yes

Yes, we offer refresher training for Intermediate Life Support (ILS) and Emergency First Aid at Work. Additionally, we are happy to provide micro refresher sessions, either in person or via video call, tailored to specific needs or areas of focus. These sessions are designed to ensure that skills remain up-to-date and relevant, whether for individual practitioners or teams. Feel free to get in touch for more details or to arrange a session that suits your requirements!

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Do you use live training materials?

As a medical training company, we understand the importance of realism in providing effective and practical training experiences. While we do strive to use live training materials wherever possible to replicate real-world scenarios, we also ensure that all other equipment and resources meet the highest standards. This combination of live materials and high-quality simulation tools helps us create an environment that maximises learning while maintaining safety and quality throughout the training process.

Booking and

Paying for Your Course

What is the cost of your courses?

Course costs vary depending on the program and/or the number of participants. For specific pricing, please refer to the course details page on our website or contact us for a quote.

What is your cancellation policy?
Our cancellation policy is as follows:

  • If you cancel your course 28 calendar days or more before the scheduled start date, we will retain your deposit, but it can be used towards rebooking the course at a later date.
  • If you cancel less than 28 calendar days before the course start date, all fees are non-refundable.
We encourage you to notify us as soon as possible if you need to make changes to your booking, so we can assist you in rescheduling or addressing any concerns.

What is your booking/payment policy?

To secure your place on our courses, we require a 20% deposit upon booking.

For those who prefer to pay in full, we offer a 10% discount if payment is made 3 months prior to the course date.

If full payment is not made upfront, the remaining balance must be settled within 28 calendar days of the course start date.

Please note that places are not confirmed until the required deposit has been received.

How do I book?

To book with us, you can:

  • Book online: Visit our portal and complete your booking directly.
  • Get in touch via email: You can reach us at info@dragonmedical.uk for assistance or inquiries.
  • Call us: If you'd prefer to speak with someone, feel free to contact us at 07300 027542.

Do you offer advanced payment plans?

We can offer flexible payment plans for our courses. We understand that different organisations and individuals may have varying financial needs, and we are happy to discuss options that work best for you.

Please feel free to reach out directly to our team at info@dragonmedical.uk, and we will be glad to provide further details and tailor a plan to meet your specific requirements.

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Attending

Your Course

Do you provide lunch?

Yes, we do provide lunch for full-day courses such as the Sports Trauma and Emergency First Aid at Work. However, please note that lunch is only included for full-day sessions. Advance notice and a minimum number of participants are required.

What should I wear?

For every course it’s important to wear clothing that is both comfortable and practical. Here’s what you should consider:
  • Comfortable Clothing: Choose clothing that you can move freely in, like athletic wear or casual clothing. Avoid tight, restrictive or revealing clothing.
  • Breathable Fabrics: Go for fabrics that are breathable and wick away moisture (such as cotton, moisture-wicking athletic wear, or soft synthetics). You might be moving around a lot, so comfort is key.
  • Closed-toe Shoes: Wear sturdy, closed-toe shoes with good grip, such as sneakers or comfortable boots, as you'll be on your feet and may need to move quickly during the training.
  • Layers: Depending on the temperature of the training space, bring an extra layer or jacket that you can easily remove.
  • Avoid Jewellery: It's best to leave jewellery at home or wear minimal pieces to avoid it getting in the way during physical activities like CPR practice.
  • Hair: If you have long hair, tie it back to keep it out of the way during practical exercises.
The goal is to wear something that allows you to practice CPR, perform medical procedures, and be active throughout the day without any hindrances.

Do I need to bring anything?

No, you don’t need to bring anything. We provide all the materials required for the courses. Just bring your own note-taking equipment if you’d like to take notes during the sessions.
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Who will train us?

Our training courses are delivered by a team of healthcare professionals who bring real-world experience and expertise to every session. Whether you’re learning clinical skills or patient care techniques our trainers have hands-on experience that enriches the learning process and prepares you for success in your training.

What happens if I’m running late on the day?

If you’re running late for one of our training sessions, it’s important to understand that being on time is crucial so you don’t miss any essential content. For our short courses, if you arrive 15 minutes after the start time, this may mean you cannot attend. For our full-day courses, if you arrive 30 minutes after the start time, this may mean you cannot attend.

We understand that unexpected things can happen, so if you are running late, please try to contact your trainer to let them know. However, please do your best to arrive on time to get the most out of the course.

Completing

Your Course

Will I receive a certificate?

Yes, your certificate will be provided by our CPD governing body upon successful completion of the training.

How long does my accreditation last?

The timeframe for each accreditation are as follows:.

Basic Life Support:

1 Year

Vaccination Course:

1 Year

Intermediate Life Support:

ILS full course every 3 years, with yearly half day recertification courses for those who have completed an ILS full course or Recertification within the last 12 months

3 Years

Emergency First Aid at Work:

3 Years

Sports Trauma:

3 Years

Will Healthcare Professionals (HCP’s) be able to claim CPD hours?

Yes, HCP’s can claim CPD hours when attending our courses. Our training is designed to meet the relevant professional standards and requirements for CPD accreditation, ensuring that participants can log their learning for professional development purposes.
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What happens if I fail a course?

Typically, you cannot attend the practical sessions until you have successfully completed the theory portion of the course. If you fail the practical assessment on the day of testing, we offer the option to either be reassessed immediately or to schedule a reassessment at a later, more convenient time. Feedback will always be provided. In some cases, repeated failures might require additional training or support before you can retake the exam.

How do I stay updated with

new courses and certifications?

subscribing to our newsletter

To stay informed about new courses, certifications, and special offers, we recommend subscribing to our newsletter and following us on social media. We regularly update our course content to reflect the latest industry standards.